Shipping policy

SHIPPING POLICY

 

UNROOTD CHAPTRS, a brand owned and operated by VGSL Corporation.

Effective Date: April 1, 2026

 

Shipping Regions

 

UNROOTD CHAPTRS currently ships to addresses within the United States.

Additional shipping destinations may be introduced as the Company expands to additional markets. We reserve the right to modify available shipping destinations at any time without prior notice.

 

Fulfillment Locations

 

Orders are dispatched from designated fulfillment locations operated by or on behalf of VGSL Corporation.

 

Shipping Carriers

 

We use selected premium carriers to ensure secure and reliable delivery, including DHL Express for international transit and final-mile delivery within the United States.

Carrier selection may vary depending on operational considerations.

 

Duties and Taxes

 

Orders shipped within the United States are sent on a Delivered Duties Paid (DDP) basis. Applicable U.S. import duties and taxes are paid by VGSL Corporation prior to delivery. Customers will not be required to pay additional customs charges upon receipt of their order.

In the event that a carrier or customs authority seeks to collect additional duties or taxes for a shipment designated as DDP, the customer shall contact the Company prior to making any such payment, where reasonably possible.

 

Processing Times

 

In-stock items are typically processed within one (1) to three (3) business days, excluding weekends and U.S. federal holidays.

Atelier-order items follow the dispatch timeline indicated on the relevant product page. Detailed terms applicable to atelier orders, including reservation closing dates and estimated dispatch windows, are set forth in our Terms of Service.

Estimated delivery timelines are provided for informational purposes only and do not constitute guaranteed delivery dates.

 

Delivery Issues

 

If your order arrives damaged or you experience any delivery issue, please contact our customer care team at care@unrootdchaptrs.com within forty-eight (48) hours of delivery, including your order number, a description of the issue, and clear photographic evidence where applicable.

 

Incorrect Address Information

 

Customers are responsible for providing accurate shipping details at checkout.

VGSL Corporation is not responsible for delays, failed deliveries, losses, or additional shipping costs resulting from incorrect, incomplete, or undeliverable address information provided by the customer.

 

Delivery Delays

 

VGSL Corporation shall not be liable for delivery delays caused by:

·       Customs clearance procedures

·       Carrier disruptions or operational interruptions

·       Weather conditions or natural events

·       Force majeure events

·       Other circumstances beyond our reasonable control

In compliance with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), in the event that VGSL Corporation is unable to dispatch an order within thirty (30) days of the estimated dispatch date communicated at order confirmation, the customer shall be notified in writing and offered the right to (i) consent to a revised dispatch date or (ii) cancel the order and receive a full refund of amounts paid.

 

Contact

 

For all shipping-related inquiries: care@unrootdchaptrs.com